Legal

Terms of Service

The terms that govern your use of the WeIntegrate website and, where you are a client, the AI front-desk service we provide to your business.

Last updated: 21 June 2026

This is a template, not legal advice. WeIntegrate is not a law firm. Replace the bracketed placeholders (legal entity name, registered address, governing law, supervisory authority) and have this document reviewed by qualified counsel in each market you operate in (US, Ireland, UK, Australia, Canada) before you publish or rely on it.

On this page

1. Agreement to these terms

These Terms of Service ("Terms") are a binding agreement between you and [Legal Entity Name] ("WeIntegrate", "we", "us"). By accessing this website, requesting a demo, or using the service, you agree to these Terms. If you are agreeing on behalf of a business, you confirm you are authorised to bind that business. A separate order form or service agreement may add to or override these Terms for clients.

2. Definitions

  • Service — the WeIntegrate AI front-desk and related automation, configuration, onboarding and support we provide.
  • Client — a business that purchases the Service.
  • End User / Caller — a person who contacts a Client’s business and interacts with the Service.
  • Client Data — data a Client provides or that is generated through the Service, including call recordings, transcripts and CRM records.

3. The service

WeIntegrate configures and operates an AI-powered front desk that can answer calls, respond to common questions, qualify and route enquiries, book appointments, send follow-ups, and write records back to connected systems. Features depend on the plan and configuration agreed with each Client. We may improve or modify the Service over time and will not materially reduce core functionality of a paid plan during a term without notice.

4. Onboarding & your responsibilities

  • Provide accurate, current information and timely access to the systems, numbers and content needed to set up the Service.
  • Keep account credentials secure and ensure your staff use the Service appropriately.
  • Review and approve scripts, disclosures and configurations before go-live, and keep them accurate.
  • Maintain your own backups of critical records and verify bookings written to your systems.

5. Telephony, messaging & consent compliance

The Service can place and receive calls and send messages on a Client’s behalf. The Client is responsible for ensuring that its use of calling and messaging — including any outbound calls, SMS, missed-call text-back, reminders and database reactivation — complies with all applicable laws and carrier rules in every market it operates in.

This includes, without limitation, the US TCPA and A2P 10DLC registration, US state consent rules, Canada’s CASL, the UK’s PECR and UK GDPR, Ireland’s ePrivacy rules and GDPR, and Australia’s Spam Act, Do Not Call Register and SMS Sender ID registration — plus any required AI-voice and call-recording disclosures. WeIntegrate provides tools and configurable disclosures but does not provide legal advice, and the Client is the party responsible for obtaining valid consent and honouring opt-outs.

6. AI output

The Service uses artificial intelligence. AI responses can be inaccurate or incomplete and should not be treated as professional advice. Clients are responsible for configuring the Service within appropriate limits (for example, what it may say about pricing, clinical or legal matters) and for human escalation paths for sensitive or urgent calls. We do not warrant that AI output will be error-free.

7. Fees & billing

Fees, billing frequency and any usage-based charges are set out in your order form or quote. Unless stated otherwise, fees are exclusive of taxes, are payable in advance, and are non-refundable except where required by law. We may adjust pricing on renewal with reasonable notice. Late or failed payments may result in suspension.

8. Term & termination

These Terms apply while you use the website or Service. Client engagements run for the term stated in the order form and renew as set out there. Either party may terminate for material breach that is not cured within a reasonable notice period. On termination we will, on request and within a reasonable period, return or delete Client Data in line with our data-processing agreement, subject to legal retention requirements.

9. Acceptable use

You must not use the website or Service to break the law; to harass, defraud or mislead; to send unlawful or unconsented communications; to infringe others’ rights; to attempt to disrupt, reverse-engineer or gain unauthorised access to the Service; or to build a competing product from it. We may suspend access to protect the Service, our other clients, or the public.

10. Intellectual property

We and our licensors own the Service, the website, and all related software, models, content and trademarks. We grant you a limited, non-exclusive, non-transferable right to use the Service during your term. You retain ownership of Client Data and grant us the rights needed to provide and improve the Service. Feedback you give us may be used without restriction.

11. Confidentiality

Each party may receive confidential information from the other. The receiving party will protect it with reasonable care, use it only to perform under these Terms, and not disclose it except to those who need it and are bound by similar obligations, or as required by law.

12. Third-party services & integrations

The Service integrates with third-party platforms (for example telephony providers, CRMs and practice-management or scheduling systems). Those services are governed by their own terms, and we are not responsible for their availability, changes or acts. Third-party names and marks belong to their respective owners and do not imply endorsement.

13. Disclaimers

The website and Service are provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that it will achieve any particular business result. Statistics and example results shown on this website are illustrative and not a guarantee — see our Disclaimer.

14. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total aggregate liability arising out of or relating to the Service is limited to the fees you paid us for the Service in the twelve months before the event giving rise to the claim. Nothing limits liability that cannot be limited by law.

15. Indemnification

You will defend and indemnify WeIntegrate against claims arising from your breach of these Terms, your Client Data, or your use of calling and messaging in violation of applicable law, except to the extent caused by our own breach.

16. Governing law & disputes

These Terms are governed by the laws of [Governing Law / Jurisdiction], without regard to conflict-of-laws rules, and the courts of [Venue] will have exclusive jurisdiction, unless mandatory local law provides otherwise. [Insert any arbitration or dispute-resolution clause here if desired.]

17. Changes to these terms

We may update these Terms from time to time. We will change the "last updated" date and, where changes are material, take reasonable steps to notify you. Continued use after changes take effect means you accept the updated Terms.

18. Contact

Questions about these Terms: hello@weintegrate.ai, or [Legal Entity Name], [Registered Address].